Answers you actually need—shipping, returns, supplement tips, and more. The official Puraiva Nutrition FAQ, built to keep things clear, quick, and customer-first.
🛒 HELP CENTER
How much is shipping?
How much is shipping?
Shipping is free on all U.S. orders over $100! For orders under that, we offer simple flat-rate shipping that’s calculated at checkout. No surprises, no hidden fees.
Can I expedite my order?
Can I expedite my order?
Yep! If you need your order faster, we offer expedited shipping options at checkout. Just pick the speed that works best for you and we’ll get it out ASAP.
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
Not in one order, but you can always place separate orders for each address. We keep things clean and simple to make sure your packages get to the right spot.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
Do you alert us once our order ships?
Do you alert us once our order ships?
Definitely! As soon as your order is packed and ready to roll, you’ll get a shipping confirmation email with a tracking link so you can follow it every step of the way.
Where do I get tracking info?
Where do I get tracking info?
Keep an eye on your inbox! Your tracking number will be sent to you via email as soon as your order ships. If you don’t see it, check your spam or promotions folder.
Have not received my order yet, now what?
Have not received my order yet, now what?
First, check tracking info and see if it was delivered https://www.puraiva.com/apps/aftership. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. If it's been longer than expected, shoot us a quick message at support@puraiva.com and we’ll get to the bottom of it. We’ve got your back.
🔄 ORDERING
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Amex, Discover), plus PayPal, Apple Pay, and Google Pay. Safe, simple, and flexible—just the way it should be.
What is your ordering process?
What is your ordering process?
Add your favorite supplements to your cart, head to checkout, fill in your info, and you’re done. Once your order’s confirmed, we’ll send you updates every step of the way—from packaging to delivery.
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
No worries—just email us ASAP at support@puraiva.com. If your order hasn’t shipped yet, we’ll fix it on the spot. If it’s already out the door, we’ll still work with you to make it right.
How do I apply a coupon code?
How do I apply a coupon code?
You’ll see a coupon code box during checkout. Just pop your code in there before payment, and your discount will be applied instantly. Easy win.
How do I change my order?
How do I change my order?
Email us right away at support@puraiva.com. If your order hasn’t shipped, we’ll make the update. If it has, we’ll help you with returns or exchanges.
Can I cancel my order?
Can I cancel my order?
If your order hasn’t shipped yet, yes—just let us know right away. Once it’s out for delivery, cancellations aren’t possible, but we’ll guide you through returns if needed.
What’s the status of my order?
What’s the status of my order?
You can check your order status anytime at puraiva.com/apps/aftership. Just enter your tracking number and you’ll see real-time updates.
Didn’t get your tracking info? Check your email or reach out to us—we’ve got you.
What is your return policy?
What is your return policy?
We stand behind everything we make. If you’re not happy, email us within 30 days of delivery and we’ll set you up with a return or exchange—no hassle.
What if my order is defective, wrong size, or incorrect product?
What if my order is defective, wrong size, or incorrect product?
Oops! That’s on us. Snap a photo and email it to support@puraiva.com. We’ll make it right—fast and we will send out a replacement within 72 business hours!
What should I do in case of late or missing refunds?
What should I do in case of late or missing refunds?
First, check your bank again—some refunds take 5–10 business days. Still nothing? Reach out and we’ll track it down together.
💊 PRODUCT FAQ
Are your supplements made in the USA?
Are your supplements made in the USA?
Yep—all of our supplements are proudly made in the USA in FDA-registered, GMP-certified facilities. We don’t cut corners on quality—ever.
Are your products vegan, non-GMO, or gluten-free?
Are your products vegan, non-GMO, or gluten-free?
Most of our formulas are non-GMO and gluten-free. Some are vegan, depending on the ingredients (for example, our magnesium and sleep products). Check the label or product page for full details—transparency is key for us.
How do I know which supplement is right for me?
How do I know which supplement is right for me?
Great question. We built a simple quiz to help guide you based on your goals—energy, sleep, performance, or recovery. It takes less than 60 seconds. (Coming soon: Puraiva Quiz in your customer dashboard!)
When should I take Puraiva supplements?
When should I take Puraiva supplements?
Each supplement has its own ideal timing (some work best in the morning, others at night). We include this info right on the label and product page—but if you’re ever unsure, just ask us.
How long until I feel results?
How long until I feel results?
Some products (like our performance and energy blends) can be felt within hours. Others, like gut or hormone support, build up over time. Most customers feel noticeable benefits within 7–14 days of consistent use.
Can I stack multiple Puraiva supplements together?
Can I stack multiple Puraiva supplements together?
You sure can—many of our products are designed to work synergistically. For example, TriMecha Boost pairs great with Magnesium Glycinate at night to support recovery. If you’re ever unsure, hit us up for a custom routine.
Do your supplements contain caffeine or stimulants?
Do your supplements contain caffeine or stimulants?
Some do (like our energy or focus formulas), but we always label them clearly. If you’re sensitive to caffeine, check the ingredients or stick with our stimulant-free options.
Are Puraiva products safe to take with medications?
Are Puraiva products safe to take with medications?
While our formulas use natural, research-backed ingredients, it’s always best to check with your doctor if you’re on prescription meds or have health conditions. Safety first.
What if I have allergies?
What if I have allergies?
We clearly list all major allergens on every product page. Most of our formulas are free from dairy, soy, gluten, and artificial junk—but always double-check the label to be sure.
Do you offer samples or trial sizes?
Do you offer samples or trial sizes?
Not yet—but we do have a 30-day satisfaction guarantee, so you can try any product risk-free. If it’s not a fit, we’ll make it right.